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Ticketbox Purchase Terms

1. Ticket Purchase from listed "Ticketbox Locations" is made through SoldOut Tickets portal.

2. The check for the correctness of the information on the ticket is the responsibility of the buyer who must inform Soldout Tickets in earlytime before the event for what is not correctly displayed.

3. Each ticket must bear a distinct barcode. If not, the organizer is responsible for communicating with Soldout Tickets to replace it. Tickets without Barcode are not allowed to enter the event.

4. Each ticket must be presented at the entrance of the venue, at the date of the event for which it was purchased.

5. The ticket purchase gives you the right to attend the event only if the conditions of the theater or venue are accepted and respected.

6. The ticket holder has the right only to enter or place the value corresponding to the one on the ticket market.

7. Student, discounted or other special tickets are valid only by showing the necessary supporting documents.

8. Beneficiaries of reduced tickets are, as the organizer / producer determines each time.

9. The ticket is not refunded and is not exchanged and issued subject to the regulations of the venue and the organizer of the event. Full details are available on request.

10. Upon start of the event, seat numbering does not apply and the Venue and/or the producer reserves the right to deny entry. 

11. The producer/organizer reserves the right to make any changes to the availability of seats and may change the ticket prices during any given time throughout the ticket sales.

12. The producer/organizer reserves the right to make any of the sold seats unavailable for any reason and inform the clients of this change by offering same value seats to the client or the option for a refund.

13. If the show/event is postponed due to extreme weather or force majeure or any other reason, there will be an announcement to reschedule the show/event in the same venue or a different venue at a new date and all purchased tickets will be valid for the new event date. The organizer also reserves the right to replace the show/event with a completetly different one.In the case a customer cannot attend  the new event date and wishes a refund for the ticket, only the face value of the ticket will be refunded and not the Service and Transaction Fees paid at the time of purchase. However, if the reason for the postponment or rescheduling of the event was due to a Government-imposed prohibition on proceeding with the event as originally scheduled, then the customer does not have a right to a refund unless otherwise advised by the Producer/Organizer.

14. If the show / event is permanently canceled, SoldOut Tickets undertakes to return the ticket price to the purchaser's credit card within 15 business days or the customer can receive the cash paid at the point of purchase.

15. It is strictly forbidden to use the ticket for advertising or commercial purposes without the written permission of the producer.

16. It is forbidden to enter the venue  by the influence of alcohol or other substances.

17. The transfer and possession of glass bottles, beverage cans, weapons, flammable materials, and other sharp and dangerous objects are expressly prohibited.

18. It is forbidden to video record, photographing and audio record a part or the whole of the show / event by any means (such as mobile phone, camera, camcorders, etc.) and for any purpose.

19. Ushers and security staff are in the theater / event area for the purpose of service and safety of the public, as well as the smooth conduct of the show / event. The public has to comply with the instructions of ushers and security staff.

20. By purchasing this ticket, the holder agrees and accepts unreservedly the possibility of his appearance on any video or video recording of part or all of the performance / event on the part of the producer.

21. The ticket owner expressly states that any appearance on the recorder's or video recording by the producer does not affect his personality or any other right and hence has no claim against the producer or the organizing company.

22. Ushers and security staff have the right to remove from viewers 'or spectators' spectators the obstacle to the smooth development of the spectacle and / or the right of the other spectators to watch the show / event.

23. All claims are the sole responsibility of the organizer and to the extent permitted by law.

24. In the event of any issues or disagreements arising through the purchase procedure of tickets, we will always strive to find a solution in the interest of our customers. Our dedicated Customer Service Team is happy to help you with advice and assistance. You can reach us on +357-70007705 (office hours: Monday - Friday 9am - 5pm) or you can email us at [email protected] or use our contact form to inform us about your concerns.

The European Commission also provides a platform for online dispute resolution (ODR) which can be accessed at

25. S.S.A Soldout Ltd is an independent company providing ticketing services for producers and event venues and acts exclusively as an intermediary between the producer and buyer of the tickets. The company does not take any responsibility for incidents related to events for which tickets are sold or purchased

26.By buying the ticket the buyer accepts all the above terms.

For any questions, please contact us via email at [email protected] 

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SoldOut Tickets belongs to S.S.A Soldout Ltd and is an independent Ticketing Service Company for producers, organizers and venues and acts solely as an intermediary between the producer and the purchaser of the ticket.

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